Cloud has its advantages and no one can deny that. It can give you cost savings, scalability and better accessibility. Despite this, there are certain apps that run better and are well suited for on-premises than the cloud because they require top-of-the-line performance, myfiosgateway better security or have higher compliance requirements which the cloud could never match.
Whether you are planning to cheap vps hosting and manage it yourself and trying to migrate to a hybrid or multi-cloud setup simultaneously, it can become a daunting challenge for businesses. As a result, more and more businesses are planning to outsource it to an IT service provider. That is where IT as a service model comes into play.
What is IT as a Service? Why should businesses adopt this model? What do you need to implement this model? Are these questions bothering you? If yes, then you are at the right place because we will answer all these questions in this article. In this article, you will learn about everything you need to know about IT as a service.
What is IT As A Service (ITaaS)?
IT as a service is basically an operational model which is used by IT service providers to deliver IT services to businesses. Unlike other as-a-service models, ITaaS is not cloud-based. The core focus of IT as a service is on fulfilling the needs of business, boost employee productivity and increase your business revenue. Services are usually catalog which means that you only pay for services that you use in an IT as a service model.
Advantages of IT As a Service
Here are some of the benefits of adopting IT as a service model.
- Reduces Your Expenses
What really makes IT as a Service a worth considering option for small and medium-sized businesses is its pay-as-you-go plans. Unlike traditional IT services packages which are not designed with your business needs in mind, IT as a service helps you enjoy cost savings by only letting you pay for what resources you use. This way, you don’t have to pay for additional resources you don’t use.
In addition to this, IT as a service also enables businesses to improve the effectiveness of their capacity planning, optimize resource utilization and perform equipment maintenance more efficiently. All this translates into lower costs and higher productivity and revenue for your business.
IT as a service is a simple concept to understand, communicate and implement. Your IT service provider will be responsible for managing all the services required by your customers and act as a managed service provider. Moreover, they will manage the entire IT service lifecycle from start to finish so you don’t have to worry about anything. This not only reduces the burden off the shoulders of your IT team by taking care of mundane and repetitive tasks but also simplifies IT management.
One area where this IT service provider has an edge is in expertise, experience and skills required to manage your IT services. With the ever-widening talent gap in the IT industry and growing user demands, you need experience and expertise in order to cope up with complex IT infrastructure and emerging challenges. Time-consuming tasks such as patching and perform software updates can also require skills to perform effectively, which these IT service providers have.
Another benefit of adopting IT as a service model is transparency. When you embrace ITaaS, it will give managers and other stakeholders visibility into when, where and how IT services are being utilized. This not only makes the whole process more transparent but it also gives you visibility into the financial aspect of resource consumption.
Just like other cloud-based models, IT as a service also gives you room for scalability by letting businesses provision and pay for resources that they only use. What’s more, it also gives you options to upscale or downscale resources depending on the dynamic resource requirements. Let’s say, demand suddenly peaks and your cloud does not handle it and bursts, ITaaS can help you manage such a situation. It can also help you by offering containers-as-a-service facilities during development stages and providing storage and other resources when you need them the most.
Most IT service providers that offer IT as a service option give you round-the-clock premium support as well as get 24/7 performance and security monitoring. This gives you peace of mind that you can contact them anytime and they will answer your questions. More importantly, they will constantly monitor your IT infrastructure and take care of any issues that occur.
If you want to implement IT as a service model, here are some of the key components you must have.
- IT management framework
As the name suggests, IT management framework is a set of methods that helps you manage and ensure delivery of IT services.
- Cross-functional expertise
If you want to implement IT as a service, you need to be aware of how your entire business functions and what challenges different functional units face.
- Agile ITSM
Agile IT service management is all about adding speed, flexibility and improve the quality of products and services.
- Business Focus
Business focus entails completing projects which are closely linked to your organization’s strategic objectives.
The first thing you need is buy-in from stakeholders so you can get their support on IT service related decisions. Having an IT management framework will help you focus on user needs and business goals instead of technological assets and individual projects. Since most IT vendors’ service architecture is created with business needs in mind, it is important to take a business-centric approach.
When you adopt IT as a service model, your IT department will require business and sales knowledge so they can connect the user with the right service provider. Sadly, most IT professionals lack this knowledge because they don’t have any say in business decisions or interactions with their sales teams. You will have to change that if you want to adopt IT as a service model.
Are you planning to adopt the IT as a service model? Share it with us in the comments section below.