The Easy Guide to Testing Your eCommerce Shop

Your e-commerce site has to handle the increasing number of clients who purchase goods and services over the internet. E-commerce websites are no longer sufficient in today’s world; they must be updated to match your company’s operations’ developing needs and objectives. E-commerce websites must also include product listings so that customers can interact with the site and convert more quickly.

Maintaining and improving your website is a never-ending process. eCommerce websites must be thoroughly tested by an ecommerce web development company before they go live. If your website is bug-free, it will enhance the experience of your visitors. A website’s functionality, usability across several platforms, and security are evaluated during testing.

Let’s look at the advantages and necessities of testing your website.

Need for eCommerce Website Testing

Testing an eCommerce website thoroughly is primarily done by an ecommerce app development company and it enhances the user’s experience. They won’t be interested in your site if it loads slowly or is riddled with mistakes. They’ll click away from the product pages even before they’ve engaged with them.

It also informs you exactly what’s wrong with the website so that you can fix it. In addition, it aids in securing and enhancing the website’s operation. Ultimately, eCommerce testing helps firms contact, nurture, and convert customers.

We’ll walk you through the advantages of eCommerce testing so you can see the bigger picture.

Benefits of eCommerce Website Testing

1. Better engagement

All relevant pages will be accessed by users of the site is tailored by expert ecommerce web development services to their requirements. In eCommerce website testing, you examine the page for flaws and frictions that may impede the user’s experience. Bugs and content concerns that may cause a delay or even abandonment will be eliminated.

2. Reduced risks

You’ll be less likely to lose a prospective client if you thoroughly test the site before it goes live. For example, you may combine the most relevant features to your customers and the functionality that is most relevant to your customers. Even the improvements and tactics are thought out in advance. To avoid high bounce rates and abandoned shopping carts, use these strategies.

3. Improved conversions

Users will feel at ease on your site if it emanates quality. Impress your visitors with high-quality photos that load quickly. Increased conversions are the outcome that will help your website become lucrative.

4. Data for user insights

Once a consumer abandons your site for whatever reason, you learn more about them. Using this in your testing strategy will show a website that accurately reflects your user’s unique characteristics. To learn more about your customers and how they interact with your website, conducting usability tests is a great to gather data.

Critical eCommerce Website Test Cases

Using test cases aids in the clearest possible presentation of the situation. In addition, it allows you to test for all scenarios, assuring exhaustive testing. We’ve put up a list of the eight most important tests you should run on your eCommerce website.

1. General test cases

You need to develop test cases that cover the most common features of an e-commerce site. The user’s actions on a page, such as scrolling or applying filters, might be considered. Alternatively, it’s possible that the category pages aren’t being loaded properly. The goal is to observe how users engage with the website and gauge their satisfaction with it as a whole. For this category, you’ll be writing test cases like the ones below.

The quality, visibility, and relevancy of the pictures on the page may all be assessed using image checks.

Verifying the functionality of filtering options. If the user selects an option, it will assist them in identifying the precise collection of items they are looking for.

Website visitors want to have a seamless experience navigating the site.

You should also check whether the sites and the items are related.

2. Homepage test case

The homepage is more than simply a pretty face for visitors to be impressed with. You might think of the homepage as a salesperson and a guide in the world of online retailing. To go to additional product and category pages, visitors often begin their journey on this page first. Having a reliable website like this is critical since it may make or break a sale for you.

Test any scrolls or clickable images on the website to ensure they operate. To determine how efficient the scrolling is, see how long it takes between scrolls if it’s automatic.

What will happen if you hover my mouse over an image? ‘ To what page and product will it lead them if they click?

Is it easy for a user to travel about the website after they’ve arrived at the main page?

Are the website’s clickable text and graphics operating correctly?

3. Search test case

Shoppers use the search tool to locate items, categories, and brands on an eCommerce site. It’s the most frequently used feature in the application. As a result, this feature must be tested and verified.

Is there any sign of how people may search? Is it possible to find what you’re looking for? Check to see whether the brand name search works as promised, and if it does, show the relevant results.

Are there ways to narrow down results based on brand, reviews/ratings, and other factors?

No, you can’t go from page to page on the website.

Ensure the user can search from the homepage if the search bar is on the website. The internal search function should be tested if it is available.

The most popular items for recent searches are often shown on eCommerce websites as suggested goods based on previous purchases. These suggestions are also shown after a product has been bought by the consumer.

Analyze whether the user’s search matches the suggestions. Whether you want to know if a user will be interested in your suggestions, you’ll need to look at statistics again.

Your website must show suggested items when a consumer completes their transaction there. Be careful to test this function.

5. Payments

Many customers have left a website when a transaction went awry. An increasing number of site visitors switch to an alternative that provides real-time payment processing. Checkout abandonment is one of the most common reasons to review your payment page.

Verify that all the payment options shown on your website are functional.

Determine how long it will take for the customer to complete the checkout process and whether there will be any delays. Guest checkouts should be included for convenience’s sake.

If a consumer is returning, do they have to sign in again?

Are there any issues with the transaction security? Does the website, for example, redirect the consumer to a secure page when he or she is asked to submit their credit card information?

Where does a customer go when their payment has been approved?

Validate the checkout page’s flow and interactions at different stages.

It would be beneficial to build a test case that covers all components of the payment process.

6. Shopping cart

69.8 percent of shoppers leave their shopping carts on average across all sectors. To ensure that clients don’t abandon their carts after adding items, conduct a series of tests.

Allowing customers to alter their shopping carts is an excellent idea. May they add or remove products from their shopping cart at the time of checkout?

Are promo codes, vouchers, or gift coupons available for customers to use at checkout?

Is there a tax based on the user’s location?

Is the shipping cost calculated appropriately by the system?

Seeing a shopping cart doesn’t allow you to add more items?

7. Product details page

Product pages should be easy to navigate so that visitors may quickly become customers. To be a sales agent, the product page will have to give out all the essential information about the product. All the elements mentioned above are required for a complete product description. Correctly positioning everything on the page would be beneficial. To ensure the validity of these pages, do the following tests.

  • Is the quality of the images on these pages adequate?
  • Is there any feedback on this page?
  • Is there any information on delivery and shipping on the page?
  • There may be a problem with your order if the product is unavailable.
  • Ensure that the page has all the information.

8. Post-order test cases

Even after the order is placed, everything must run smoothly.

Check whether the user may cancel their purchase after it has been placed?

Verify whether the consumer can see the order information on the website? Is it possible to see a history of their purchases on the website?

Can I find my purchase receipts on the website?


You could get the attention of the users’ thanks to all of your marketing efforts. After that, what’s the next step? Ideally, you want them to make a purchase once they’ve seen your site. This cannot be accomplished, however, if your website is challenging to use for them. Therefore, hire an ecommerce web development company to test your website and see that everything checks out.

Amit Kumar

Amit Kumar is a Digital Marketing Strategist in a leading organisation. A creative marketing strategist with over 8 years of experience developing digital marketing strategies and guiding business development